CANTERBURY DHB QUALITY & PATIENT SAFETY COUNCIL

Canterbury DHB Quality Strategic Plan

Goal 4:

Continuously Improve our Relationships and Partnerships
Ki te whakapai rōnaki ake ngā hononga me ngā mahi whakahoa

Priority 3: Patient/Consumer Satisfaction

Feedback received from patients/consumers and their families/whanau is a good indicator of their level of satisfaction with a service. Health and disability services need to seek and respond to this feedback in order to continuously improve the patient/consumer experience.

Goal 4: Priority 3
 Notice Board

Example: Obtaining consumer feedback through surveys, complaints, suggestion boxes etc is an important part of Canterbury DHB quality assurance programmes and assists external marketing efforts.


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