CHRISTCHURCH WOMEN'S HOSPITAL
Admission to Hospital
Admission to Christchurch Women's Hospital is by way of the main entrance, on the Ground Floor at the front of the hospital, or the Lower Ground Floor entrance at the back of the hospital. If you are entering the hospital from the Lower Ground Floor you can either go directly to the service you require (a sign outside the lifts indicates which floor each service is on) or make your way to the enquiries desk on the Ground Floor where the reception staff will be able to direct you.
Incoming visitors to the hospital after hours i.e. from 8.30pm - 6.30am must report to the main reception desk on the Ground Floor where a Security Officer will provide them with a temporary ID sticker and give them access to their required floor via the lifts.
During your stay in hospital you may be visited by a wide range of staff. You will notice many staff do not wear uniforms. All staff however, must wear an identification name badge. Please ask if you are unsure.
Seriously Ill Patients
All seriously ill patients may be visited by their immediate relatives at any time.
If relatives of seriously ill patients are likely to be away from home it is important to leave a contact number with the nursing staff.
Patients Transferred to Other Parts of New Zealand for Treatment or Care
When babies are transferred to another centre from Christchurch Women's Hospital for neonatal care or treatment, the transfer of the mother and baby is at the expense of Canterbury District Health Board. More information is available from the Service Manager, Neonatal Services.
Patients Transferred to Christchurch for Treatment or Care
Expenses incurred by patients who have been transferred from other District Health Boards to Christchurch for treatment are the responsibility of the referring facility. If there are any difficulties please ask to speak to the Service Manager of your service area.
Due to the Privacy Act, any information about yourself that you give the hospital staff during the course of treatment is confidential. Hospital staff cannot disclose this information to other people without your permission and it is preferable that you are present.
The Health and Disability Services Act 1993 does allow the disclosure of certain information in certain circumstances.
Access to Your Medical Records
The hospital keeps a record of all the treatments you have received from 1967 onwards. The Official Information Act 1982 sets out the rules which allow you to see the medical notes the hospital keeps about you. The Act also sets out the reasons for refusing access to your record.
If you would like to see your notes while you are in hospital, please ask and we will arrange for one of the staff to be available to answer any queries. If you are discharged from hospital, then write or telephone the Patient Information Office, Christchurch Hospital, Private Bag 4710, CHRISTCHURCH (03) 364 0473.
If you wish to have a copy of any reports or notes, they will be made available free of charge.
If your request is refused you will be told why and you may appeal to the Ombudsman.
Patients Not Normally Resident in New Zealand
If you are not normally a permanent resident in New Zealand you may be required to pay for the cost of your treatment. There are agreements between certain countries and New Zealand to provide health care at the normal cost for New Zealanders. The Accountant can obtain this information for you.